Privacy Policy

1. Introduction

Welcome to SYLQ ("we," "our," or "us"). We are a digital marketing automation agency based in the Philippines specializing in website design, AI advertisements, cold outreach, automated customer messaging, and social media management services. This Privacy Policy explains how we collect, use, store, and protect your personal data and the data of your customers when you use our services or visit our website.

2. What Data We Collect

We collect information to provide, maintain, and improve our services to you. The types of data we collect include:

• Client Information: Name, email address, phone number, billing information, and business details provided during onboarding or via our contact forms.
• Customer Data: Data pertaining to your customers (e.g., leads, contact info, interactions) processed on your behalf through our automated messaging, cold outreach, or CRM integrations.
• Usage Data: Information about how you interact with our website, such as IP addresses, browser types, and pages visited.

3. How We Use and Store Your Data

Your data is strictly used to fulfill the services outlined in your agreement. Specifically, we use data to:

• Design and host customized websites and applications.
• Generate and deploy AI-driven advertising and social media campaigns.
• Automate your cold outreach and customer messaging pipelines.
• Process payments and manage billing.

All client and customer data is stored securely using encrypted cloud infrastructure. We implement industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your information.

4. Third-Party Services

To deliver our automation and marketing solutions, we integrate with trusted third-party providers. By using our services, you acknowledge that your data may be processed by the following categories of partners:

• Advertising Platforms: Meta (Facebook/Instagram), Google, and TikTok for ad deployment and analytics.
• Automation Tools: Platforms like n8n for workflow automation and data routing.
• AI Providers: Language models and generation tools (e.g., OpenAI, Anthropic, Google Gemini) used to craft copy, advertisements, and chat responses. Data sent to these APIs is stripped of sensitive PII where possible and is not used to train their foundational models.

5. Data Retention and Deletion

We retain your personal and business data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Once your contract with SYLQ concludes, customer data processed on your behalf is purged from our active systems within 30 days, unless you request an earlier deletion.

6. Your Rights Regarding Your Data

You maintain full ownership of your personal data. Under applicable privacy laws, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.
• Request the complete deletion of your personal data from our systems.

7. How to Request Data Deletion

If you wish to exercise your right to be forgotten or request the deletion of your data, please contact our Data Protection Officer directly via email at:

azzysownpersonalmail@gmail.com

We will process your request and confirm the deletion within 14 business days.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and ensure the proper functioning of our interactive features (such as the AI builder demo and theme toggles). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some portions of our website may not function properly without them.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Governing Law

This Privacy Policy and our data practices are governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173), without regard to its conflict of law provisions.