Terms of Service

1. Introduction & Services Provided

Welcome to SYLQ. These Terms of Service govern your use of our digital marketing automation services. By engaging SYLQ, you agree to these terms.

SYLQ provides bespoke business automation and growth services, including but not limited to:

• Website Design and Development
• AI-Driven Advertisement Creation and Management
• Automated Cold Outreach Campaigns
• Automated Customer Messaging and CRM integrations
• Social Media Management and Strategy

The specific scope, timeline, and deliverables of your project will be defined in a customized Project Brief prior to the commencement of any work.

2. Payment Terms

To ensure dedication and quality for every client, SYLQ operates on a strict payment schedule:

• Down Payment: A non-refundable down payment (typically $200, unless otherwise stated in your proposal) is required to secure your project slot and initiate work.
• Full Payment: The remaining balance of the project must be paid in full upon the completion and approval of the deliverables, prior to the final handover of assets or the launch of live campaigns.
• Refund Policy: Due to the customized nature of our services and the immediate allocation of resources, down payments are strictly non-refundable. If you are dissatisfied with the final deliverables, we will work with you through our revision process to ensure the final product meets the agreed-upon Project Brief.

3. Client Responsibilities

A successful project requires collaboration. As a client, you agree to:

• Provide accurate, complete, and timely information, assets, and approvals required for SYLQ to perform the services.
• Ensure that any materials (logos, images, copy) you provide do not infringe on the intellectual property rights of third parties.
• Respond to feedback requests and approve milestones within a reasonable timeframe (typically 48-72 hours) to avoid project delays.

4. Intellectual Property

At SYLQ, we believe you should own what you pay for. Our intellectual property policy is simple:

• Upon receipt of full and final payment, all final deliverables—including website code, design assets, and marketing collateral created specifically for your business—become the exclusive property of the client.
• SYLQ retains the right to use the completed work, or elements thereof, in our portfolio, case studies, and marketing materials, unless a strict Non-Disclosure Agreement (NDA) is signed prior to project commencement.
• SYLQ retains ownership of any proprietary underlying technology, AI prompts, or automation workflows (such as n8n configurations) used to generate the deliverables, licensing their use to you for the duration of our service agreement.

5. Limitation of Liability

While SYLQ strives to deliver exceptional results and utilizes state-of-the-art AI and automation tools, we cannot guarantee specific business outcomes, revenue increases, or ad performance. SYLQ shall not be held liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities arising from the use of our services. Our total liability in any claim arising out of these Terms shall not exceed the total amount paid by you to SYLQ for the specific services related to the claim.

6. Cancellation Policy

Either party may terminate the agreement if the other party breaches a material term of these Terms of Service. If you choose to cancel a project after work has commenced but before completion, the non-refundable down payment will be retained by SYLQ to cover time and resources expended. Any additional completed milestones may also be billed proportionally. Monthly retainer services (such as ongoing social media management or ads) require a 30-day written cancellation notice.

7. Governing Law

These Terms of Service, and any disputes arising directly or indirectly from this agreement, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.